SHOCKING LACK OF SERVICE AND FEEDBACK - SORT THIS OUT TODAY!

Dear Telkom. I am NOT a happy client!!! (putting it mildly)

On 1/7 I went to the Tygervalley branch to apply for an internet deal. I opted for the DSL deal that is currently running where I get 20Mpbs up and down (uncapped) @ R399 for the first 6 months, thereafter it will increase. I specifically asked the salesperson if I need a Telkom line for this as I DO NOT WANT that. He said that I do not need one as this is wireless. Application handed in and he explained that it will take 10-14 working days for someone to contact me.

On 16/7 I received a call from a lady asking to arrange the installation of my router... I asked her if this is the way they inform me that my application was approved, to which she asked if no one has phoned me. CLEARLY NOT. She apologized to me (which she did not have to do if Telkom did their job) and we continued to book the installation.

On 17/7 the installer came to install my router. He went all over my house looking for the Telkom line. I told him that I did not want it physically connected to a Telkom line, to which he rep**** that the one I opted for needs to be connected and if I want to go the other route I should've opted for LTE. He continued installing and afterward asked me for my username and password. Me, sitting with total confusion on my face. He said that Telkom was supposed to SMS me the username and password - which I have not received.

He finished what he could, left me with the rest. He told me to phone 10210 the next morning and ask them to assist. I should also state that the router that was installed is for VDSL - which probably is not what I requested.

The next morning I phoned every single number I could find. held on for quite an amount of time - THIS ALL FROM MY CELLPHONE, which cost me a pretty penny. I then decided to go into the store again and see if they can assist.

The sales assistant informed me that, since the account was not activated yet with a username and password, he could not assist me. He did however log a callback with my number to the technical team and told me that they will be phoning me back. He was very perplexed with the information I gave him on the router, as per the installer, and said that it does not sound right.

So, I finally got the callback late the afternoon on 18/7. The guy confirmed my details and asked me to hold on. I held on for about 8 minutes before he came back to me and said that he is busy checking if there were any open orders on my account that prohibits him from continuing. I should hang on for a little bit more. I then hung on for another 11 minutes when the call got disconnected. I tried phoning the number back, but could not get through on it. AND no one phoned me back up to now.

On 20/7 I had an online chat with an agent who informed me what my landline number is and that there are no data deals loaded onto the number. I should phone the sales department and ask them to load the 20Mpbs deal onto the number and create a TIN profile before I could get me a username and password. I asked if there was no one that could sort this out for me and this person said I must request a callback and gave me the link. I did that and got a callback where it rung for 2 seconds and died. Informing the agent of this the person told me to try again and then the person ENDED THE CHAT!!! leaving me hanging.

So I posted a message on Telkom's Facebook wall to vent my frustration. 2 days later (22nd) Telkom rep**** with this: Telkom Hi Karen. We would like to assist, please provide us with the line number and ID number to further look into your query.^LM

On this post I informed them that the installer actually phoned me back the day before and he managed to make a call in order for me to get my username and password, but now I have to phone 10210 to sort this out. I said that I feel someone should phone me back to sort this out as I spent enough time and money trying to sort this out. I also gave them my line number and cellphone number and said that I will not share my ID number with them, someone must please phone me back.

To which they rep****: Telkom Karen Du Toit We have sent your query to the escalation team to further look into your query and advise further.^LM

I am STILL waiting for someone to contact me.

I want to know if this is the correct router installed, as the installer once again confirmed that he was not instructed to do wireless. THIS IS NOT WHAT I ASKED FOR!!!

I want my WiFi to be up and running so that I can use the service.

I AM FEDUP WITH CHASING YOU GUYS!!! SORT THIS OUT TODAY STILL or I will take the router to the shop and cancel everything. TODAY!