SHOCKING LACK OF SERVICE

I took out a new contract via your sales on 20213. That was 23 November 2022. As the phone was still not delivered by Monday 29 November 2022, I called Prudence at 9am and asked for my contract to be changed to the Flexon2 Galaxy A33 Double device deal at R389 per month. Prudence PROMISED to call back. She has NEVER CALLED ME BACK. I then called AGAIN and spoke to Amanda at 11.20am. Amanda called me back yesterday 29 November and said her manager needs to sign off on the cancelled contract and the new contract will be activated. She said a lot of new phones had just come in. This morning I got a sms to say I must make myself available to receive my phones. I called Tshepo Motloung at 10am and he said NOTHING HAS BEEN CHANGED AND ONLY 1 PHONE will be delivered. This is SHOCKING AND UNACCEPTABLE LACK OF CLIENT SERVICE AND I AM A POTENTIAL NEW CUSTOMER. I WILL NO BE WITHOUT A PHONE AS MY CONTRACT WITH CELLC EXPIRES TODAY. ALL MY CALLS ARE RECORDED FROM YOUR SIDE AND MINE.