Shocking lack of service

Good Day,

We are very upset with the lack of service received from Telkom when our business telephone lines went down early last month. The first call was logged with Telkom on the 09.03.2018, numerous calls, messages and emails have been logged since then. On the 04.04.2018 almost a month later, Telkom confirmed that the query was still with the dispatch team.

The Manager at the store was communicating with Telkom via Facebook messenger to which Telkom just stopped replying! One of the Managers at Telkom said he would find out what the holdup was and would contact the store back, and never bothered to call back, we still haven’t heard from him.

I myself decided to contact Telkom to find out the progress, I was told that a technician was allocated yesterday, yesterday, 36 days after we first logged a call (shocking), how is this acceptable? When I said I needed to find out when he would be at the store I was told there is no turnaround time and he would be there hopefully by Wednesday. How can such a big company like Telkom not have a turnaround time??

Reference numbers: 147CTK090318, 341CTZ220318, ESCALATION ID #20971, xdlrr2/1 (these are just the ones I have on hand).

Business telephone # **********