Shocking lack of service
<p>Beginning of December we emailed a letter to Telkom on our official company letterhead advising them of our premises move at end of December and requesting the relocation of lines. It is 21 of February and I still don't have the lines. I am really lost for words. Fortunately we anticipated that w could have a problem so in November we requested installation of an internet line at the new premises, which by some miracle was done in time. Beginning of February we decided not to pay for a service we are not getting. Ok Telkom just moved swiftly and disconnected the internet on the new line which is on the business account. So yesterday we paid the the shocking balance due and when I called them yesterday and today to request a speedy reconnection I got told if 48 hours. If I was not a Christian I would have described how I really feel like now but I have decided to suppress the flesh.</p>
I have lodged a formal complaint with ICASA and they are handling it.
I have lodged a formal complaint with ICASA and they are handling it.
My complaint is now formally with ICASA and they have forwarded it to Telkom. No response as yet from the Consumer Affairs at Telkom. In fact the social media team was faster than the Department that is suppossed to handle serious complaints raised through the Regulator. Is this a case of trying to manage Public Perceptions.
40 hours have elapsed since money was ******ed from me by Telkom and Proof of Payment was sent. I was assured yesterday that we will be reconnected. Woke up at 1:00am this morning because there is a lot that i need to catch up on. 8 hours to go until the promised 48 hours and I am dying to see if we wil be reconnected by Tell-lies-Kom. I am fed up now.
Lets take it to Facebook.
My complaint is now formally with ICASA and they have forwarded it to Telkom. No response as yet from the Consumer Affairs at Telkom. In fact the social media team was faster than the Department that is suppossed to handle serious complaints raised through the Regulator. Is this a case of trying to manage Public Perceptions.
40 hours have elapsed since money was ******ed from me by Telkom and Proof of Payment was sent. I was assured yesterday that we will be reconnected. Woke up at 1:00am this morning because there is a lot that i need to catch up on. 8 hours to go until the promised 48 hours and I am dying to see if we wil be reconnected by Tell-lies-Kom. I am fed up now.
Lets take it to Facebook.
4 hours to go Telkom until your 48 hours is used up.
Am I going to have an internet line reconnection today?
Am I going to have phone lines today?
Am I going to have my refund for the money you ******ed?
I can literally see my brown skin turn red by the minute.
4 hours to go Telkom until your 48 hours is used up.
Am I going to have an internet line reconnection today?
Am I going to have phone lines today?
Am I going to have my refund for the money you ******ed?
I can literally see my brown skin turn red by the minute.