Shocking lack of feedback from supervisors

Hi<br> <br> We logged a fault on the 19th of september (saturday) the next week wednesday a telkom technician was sent to my premises and he replicated the fault EXACTLY as i reported it. the adsl keeps disconnecting. the phone line is fine but on average my adsl disconnects every 4 minutes. so far 3 routers and 3 isps have been tried (including telkom by your technician) we were told it was the dslam which was apparently repaired and the call closed, the issue persisted, we called again, we were told it was an underground cable, the call closed as \fixed"guess what?? STILL NOT WORKING!!!<br> <br> what makes it worse is every damn time we phone the call centre we get promised feedback high and low from supervisors and team leaders who NEVER CALL BACK<br> <br> the latest being today after emailing us back twice promising feedback which still hasnt come.. his email is [Email Removed] he PROMISED urgent feedback by 11am this morning. we are still waiting<br> <br> so do i just keep paying for a service im not receiving?<br> <br> we will be logging a formal complaint with the cpa tomorrow as we are now past the \""acceptable period to correct\"" and also have proof we have contacted upper management.<br> <br> Justin Willson"""