SHOCKING LACK OF CUSTOMER ATTENTION/SERVICE

I forgot to pay my Telkom account last month and my landline was cut off on 28 March 2018. As soon as I realised, I made the outstanding payment knowing it may take a couple of days to be reconnected. MY LINE IS STILL NOT RECONNECTED!!! I have tried calling the call center several times but end up holding for almost 30min and have to hang up or else a strange message saying something along the lines of "invalid call" plays before disconnecting my call!!! I have also not had any success in connecting to the online chat. I have logged faults online, sent emails including my proof of payment to ********** and have not even had a response never mind my problem being resovled at all. I have even already made the next payment due on my account but am most annoyed that I am paying for a service that is not being provided! This is unacceptable!!!