Shocking *********** Service

<p>My Telkom Line went down on the 15th September fault code: 190CRK150916.</p> <p>I then recieved an SMS on the 17th saying that "a technician has been to my premisis and the problme is now sorted" NO ONE HAD COME TO THE PREMISES AND THE PROBLEM IS NOT SORTED.</p> <p>I had been calling Telkom everyday since and eventually got an escalation code: 899510.</p> <p>A technician finaly came to my premises on the 27th September.......12 Days since the fault was logged.</p> <p>He connected the line, but now I have cross line i.e. my number has been assigned to someone else, and someone elses number has been assigned to me!!!!</p> <p>So, once agin the incredibly frusrating process starts all over again....new code 37CRK300916. Again have been calling everyday, i get promised that a technician will be in contact with me and come through, and yet once again...NO FEEDBACK AT ALL.</p> <p>Then Yesterday (2nd October) my line goes completely dead, so once AGAIN I call Telkom and am told that they will sort it out today as it has gone from bad to worse. Again I am assured that a technician will be n contact and come sort out the problem.</p> <p>So...this morning I called Telkom to get an update (because no one ever calls me) and I am told that my fault has been closed!!!!</p> <p> </p> <p>What is wrong with you people?! This is by far the most useless frustrating infuriating service and process I have ever had the misfortune of having to deal with. Your service levels are nothing short of disgusting!!</p> <p> </p> <p>My NEW reference is 109CRK03016</p> <p> </p> <p>PS I have now been down for 18 days with absolutely no sign of any resolution.</p> <p> </p> <p>I had better NOT BE BILLED for the down time.</p> <p> </p>