Shocking incompetence at Telkom

Good afternoon,

Due to Telkom not cancelling my account when I instructed them to in January, I have just been denied a home loan because I supposedly have an outstanding Telkom account.

I submitted my cancellation e-mail with all the required and completed forms and documents to Telkom's Cancellation Department on the 19th of January 2018 to cancel my fixed line and ADSL. As yet, it is still to be cancelled and I keep receiving accounts every month. Each month when I receive another account with the balance escalating, I phone Telkom and speak to a different person every time. They assure me that it will be cancelled, I do not need to pay and my account will be credited for the amounts charged since I cancelled in January.

- Just to make sure the account was cancelled, I phoned Telkom on 19 February and spoke to Shabal. He gave me his email ********** to send the cancellation documents directly to him again to make sure it is cancelled.

- I received another account on the 28th of February and sent an email to Shabal again to find out what is happening with this account. I received absolutely no response and sent another mail on the 1st of March. Again, no response.

- I called Telkom on the 2nd of March at 11h20 and spoke to Mafeke. She gave me her e-mail ********** to send the documents again directly to her. She gave me a reference for the cancellation as ********** 618.

- When I received an account at the end of March, I called Telkom on the 4th of April at 16h35 and spoke to Ronwyn. She told me that she would escalate the matter to the call centre and log a dispute for the account being charged.

- I phoned Telkom again on the 13th of April at 09h10 to make sure the account had been cancelled. I spoke to Nangamso, who told me that it was not cancelled yet and she would escalate the matter again.

- I called Telkom on the 25 April at 10h55 and spoke to Nosihle. She said that the account will be terminated and an sms would be sent to me. I received no sms.

- I received another account from Telkom on the 1st of May.

- When I received another account on the 29th of May, I called Telkom at 12h28 and spoke to Sarah. She said she would escalate the matter. She gave me a case number and a few minutes later I received the following sms from Telkom (+27 (81) ********** ): Your query will be attended to. Your case number is ********** 6

- Later the same day on the 29th of May at 16h09, Thandiwe phoned me from Telkom about the case number and cancellation. She said that my account would be credited and sent on to cancellations.

- A while later, also on 29 May at 16h14, I received the following sms from Telkom (+27 (81) ********** : Your case no ********** 6 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries.

My account with Telkom is still not cancelled after 5 months! As a result, I now have a bad credit record and was just declined for a home loan. I cannot get credit anywhere due to the incompetence of Telkom. I want all my services with Telkom cancelled and my account cleared so that my good name can be restored.