Shocking Incompetence

<p>As a result of poor service I decided to cancel ALL telkom services in August 2016.</p> <p>On 23 August 2016 I sent cancellation forms by email to ********** and ********** to cancel services ********** 543 and ********** 144. The ********** 144 number has been cancelled (I assume it is cancelled as I am not receiving invoices anymore)</p> <p> </p> <p>I have queried the status of the ********** 543 cancellation as I am still being invoiced for the services. Every time I call I get told that there is nothing they can do except escalte to the Cancellation Department and I get asked to resend the cancellation forms. This has been done on;</p> <p>9, 21, 22 and 29 September 2016</p> <p>17 November 2016</p> <p>19 December 2016</p> <p>31 January 2017</p> <p> </p> <p>As the services are no longer being used all payment has been stopped and I am now receiving threatening sms's.</p> <p>I again called for assistance this morning and got told the same story "send the cancellation forms and we will escalate" The call centre staff (occording to them) have no means to comminicate with the so called cancellation department - so where to from here. I have threatened legal action but this is probably a hollow threat as where would one send such a comminication? NO ONE SEEMS TO LISTEN, CARE OR GIVE A DAMN. Not only are customers treated with disrespect, the call centre staff seem to be tied down with PROCESSES THAT DO NOT WORK</p> <p>HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Tony Christiane</p> <p> ********** 115</p> <p> </p>