SHOCKING feedback from Telkom Mobile

The money for an unlimited Telkom to Telkom call service has been deducted from my account since December 2014 but this service has not been active on my phone. I have called the call centre about 12 times to activate this service on my phone which I am paying for and each time they log a complaint and 'escalate it to management' and say they will call me back but I never hear from them. Then when i called back a few days ago, they informed me that my case had been closed because they had tried to call me twice and couldn't get hold of me. This is absolute nonsense as I have my phone on me all day and have not missed any calls. I then re-opened my case and was told someone was going to call me last week. Needless to say I have not been contacted and the money keeps getting deducted from my account.