Shocking Experience and Service

<p>I logged a call with Telkom in January to have my line upgraded from a 4mbps to 10 mbps, as well as a contract upgrade to the promo for R799 – order number ********** 84A. The sales lady assured me it will be an immediate switch and they can proceed immediately after the order is processed. I waited a week and when nothing transpired I called the call centre to enquire. The call agent told me that they are still busy trying to switch over the line speed and there is a delay because of some fault on the line. Take note that NONE of this was told to me when doing the application. I was not told of any setbacks that could occur, no SLA, nothing. I was told it was an “immediate” switch. I called every single day thereafter only to hear the same lame excuse. Two weeks later the story changed. The new feedback was that the cables are faulty and the issue is laying with the cabling department. This was two weeks ago. I called again every single morning and there was no change in the feedback. Cabling has still not attended and apparently they have no contact details – no email, no phone, absolutely nothing. The agent told me all I can do is wait until they go out and they will update the system with their feedback and there is nothing they can do. How shocking is that??!!! How is there NO CONTACT for the cabling department. And if that’s not shocking enough, I was also told there are NO MANAGERS on the floor that I could escalate to. Even more shocking, I left my number every single day for “a manager” to call me back. It has been 4 weeks and I am still waiting!!! I am beyond fed up and have no idea what to do next….</p>