Shocking dreadful service

Dear Telkom. Your service has dropped to below pathetic. I am with yourl for 36 years and the level of service is shocking. We pay exorbitant fees for your service that half the time is down. When we call in you don't have a supervisor or a manager in your company. You have now increased your fees without notifying the customer. I have has nothing but grief from your company. I will be looking to change my lines immediately. I can no longer pay for a service that I don't receive in return. Please get your CEO to call me so I can tell him how customers are being treated. Thanks