DC
Donovan C
1 reviews | Active since May 2018
07 May 2018, 17:11
Shocking customer support.
Been trying to resolve a account issue for well over a month. Was first told I had to wait 72 hours - that came and went. Over a month with out mobile service, still being charged and only get "we are escalating your case". For a small business this is crippling me. Shocking service support, zero response from any management, have to ask if they really want business.
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Replies (2)
Telkom's replyOfficial
21 May 2018, 10:02Hi Donovan
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply21 May 2018, 10:02
Official
Hi Donovan
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
DC
Donovan C's updateReviewer Update
22 May 2018, 08:05YOU PEOPLE DO NOT KNOW WHAT YOU ARE DOING.
I have paid over 10k for the period of Jan - May ending for a contract that costs R1400 per month unlimited. I am sure you can do the basic math. Herewith your response yet again from a case that has apparently been resolved. All proof of payments have been forwarded with a account synopsis from my self as your staff are unable to action this AND YOU STILL CANT GET IT RIGHT.
Good day Donovan,
Thank you for the email.
Kindly note your account has been suspended cause you have a past due amount of R3,217.97
In order for the service to be unsuspended you would need to make a EFT/ manual payment 15 days before your debit order date.
Payment will reflect within 48-72 hours.
Regards
Mandlenkonzo
Customer Service Representative
Tel:081 180
E-mail: **********
THE INCOMPETENCE OF YOUR ORGANISATION IS A ASTOUNDING. 72 hours?????????? The money has come off my account you clowns!!!!!!!!!!!!!!!!!!!!!!!!!! Im being harassed by your NUDEBT Dogs daily on money I do not owe - I do not have cellular service. You should look up what a client is.
DC
Donovan C's update22 May 2018, 08:05
Reviewer Update
YOU PEOPLE DO NOT KNOW WHAT YOU ARE DOING.
I have paid over 10k for the period of Jan - May ending for a contract that costs R1400 per month unlimited. I am sure you can do the basic math. Herewith your response yet again from a case that has apparently been resolved. All proof of payments have been forwarded with a account synopsis from my self as your staff are unable to action this AND YOU STILL CANT GET IT RIGHT.
Good day Donovan,
Thank you for the email.
Kindly note your account has been suspended cause you have a past due amount of R3,217.97
In order for the service to be unsuspended you would need to make a EFT/ manual payment 15 days before your debit order date.
Payment will reflect within 48-72 hours.
Regards
Mandlenkonzo
Customer Service Representative
Tel:081 180
E-mail: **********
THE INCOMPETENCE OF YOUR ORGANISATION IS A ASTOUNDING. 72 hours?????????? The money has come off my account you clowns!!!!!!!!!!!!!!!!!!!!!!!!!! Im being harassed by your NUDEBT Dogs daily on money I do not owe - I do not have cellular service. You should look up what a client is.