Shocking customer service, Wi-Fi and landline down 4th time in 2 months

Phoned Telkom for the 4th time in 2 months around their ****py Wi-Fi service. The agent that answered the call seemed like he was new cos he didn’t want to log the fault but rather said he did his job by sending an email to the technicians. So I made him log the fault so I have a reference number and asked him to sms it to me of which still hasn’t been done but I have written it down. He then compared Telkom’s **** service to that of Eskom’s loadshedding and said the exchange can cut of anytime. I’m sorry but what am I paying Telkom for in terms of a service if they cannot provide it? Also why is Telkom not engaging with the Exchange because it seems to be a recurring thing. Where is the customer service and the service that you will provide a working Wi-Fi if you will not rectify issues that are affecting your service? I’m really tired of the landline and Wi-Fi going down and the agents not being able to provide proper feedback as to what is actually happening each time I have to follow up. I’ve left my number twice with 2 different agents for a Supervisor or Manager to call me and it didn’t happen either time. Your customer service is shocking!!! I’m still left with a fault that has not been fixed and this is the 4th time in 2 months. I ask again, what exactly am I paying Telkom for if they cannot provide a service????