Shocking customer service in this day and age.

On the 18th of November I app**** online for a new cellphone and contract, I duly received both an sms and an email the same day, thanking me for the application and advising me that I would be contacted within 48 hours by Telkom to complete the application. Well that is exactly where it ended as well. I reached out to Telkom via email and their Facebook page numerous times after two weeks of no response. All I received back was a message to say that I would be contacted. To date nobody has contacted me for any further action, my conclusion is that Telkom obviously do not consider me as a customer and that they do not need any further business,they quite clearly have more than enough so my contribution is not needed. Guess what Telkom,your service is simply non-existent. I approached another service provider and they approved my application they same day I app**** ! With that I ported my existing Telkom number and would far rather do business with a company that values my custom. I think it is a time for change of management in Telkom as they obviously have no clue as to what is going on in their business and they are doing the whole country a major disservice by allowing this type of service delivery.