SHOCKING CUSTOMER SERVICE & BAD ATTITUDE

I app**** for a new cellphone contract at the end of July and received my new phone on 29 July. When I later received my first monthly bill I noticed that I was being charged a device installment fee of R 450 for 1 July - 31 July, when it very clearly states that I only received the phone on the 29th. NOT ONCE, while doing the application, was I told that I would be charged this irrespective of when I receive the phone. If it had been explained I only would have taken the phone on 1 August, like any sane & rational person. When I phoned the call centre I first spoke to Paige & then asked to speak to a supervisor. Dumi, a group leader, then came on the line & proceeded to, not only interrupt me incessantly but raised his voice while vehemently stating his case for the R 450. If these are the types of people you have working on the front lines of your company, directly with your customers, I don't have much hope for the standard of your customer satisfaction. I would very much like someone in a position of authority to contact me to resolve this issue.