SHOCKING CUSTOMER SERVICE AT TELKOM

I app**** for a ADSL line a few weeks ago ... from the start the efficiencies have been shocking. Telkom Pavilion has a notorious reputation for having long queues as most of the staff are dedicated to opening cell phone contracts which is a lengthy process. So if you want to pay a bill or simply collect your modem you are in for a long wait.<br> I installed my ADSL successfully and managed to be active for 24 hours before it indicated that my password was incorrect. I tried a couple of times to phone 10210 but gave up as the wait is **********! Finally got through last Thursday 5th March ... the lady could not help me but did give me a reference number (562 292 793) promised (and I made her promise as I emphasized the poor service I had experienced so far) that a technician would contact me. Today I patiently phoned 10210 from work ... was on hold no less than 25 minutes before I got through ... this lady was really helpful and offered to phone me at home today at 11am to help me fix the problem. So I left work and drove home and waited for the 11am call .. it did not come!!!<br> Seriously Telkom ... please help me fix this situation!!!