Shocking Customer Service & a broken cellphone!!!!!

I have called into Telkom 3 times now to report that the cellphone they delivered to me at the beginning of the month has an issue with the camera and I either need this replaced or repaired.

The first time I called Telkom, I was told by the agent that I could not log a complaint as their systems were offline (a typical excuse from the agents after 15:30 as I have had issues with this before). I called them for the 2nd time the very next day. The agent then told me that she had sent an email to technical support to log my complaint, they would arrange a swap of the phone and would then be in contact with me to arrange the swap of the phone, I asked for a reference number and I was told "there is no reference as I have just sent the email and they haven't responded".

2 WEEKS LATER (today) I called Telkom AGAIN and asked about the swap of my phone. The agent then told me I must take it into a Telkom Mobile store, they will then either repair the device or arrange for a swap.

My question to Telkom is why do 2 agents tell me to do 2 very different things in order for me to have the phone that YOU supp**** to me repaired? Also, why is it that YOUR customers need to contact YOU in order for us to receive information that was promised would be communicated to us by YOU?

This is seriously unacceptable and I am really considering cancelling both my contracts with Telkom and going to another network provider.

My advise to anyone who reads this, DO NOT USE TELKOM!!!!!!