1 reviews | Active since Oct 2016

24 Oct 2016, 16:58

Shocking Customer Service

<p>Telkom's customer service is absolutely useless. 8 gigs of data miraculously disappeared from my bundle, within the space of 2 days, at the beginning of October. I had barely used the Internet. Upon enquiring about my concern at the Cavendish Square Telkom Mobile branch, I was informed that the branch only deals with sales, and not support. Infuriating. I desperately need my internet working. I have reported this on their Facebook page, and have not received a response.</p>

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Replies (1)
Telkom
Telkom's reply24 Oct 2016, 21:16
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,