Shocking customer service

This review is long overdue. I had the misfortune of speaking to a Telkom customer care agent, SIPHELELE, Monday morning. The agent was incredibly rude, abrasive & didn't allow me to fully tell him of my issue. Instead, he went on to tell me that he personally had never experienced what I was calling in about. How that piece of information was supposed to be of use, is still a mystery to me. All I was hoping for was some professional guidance about an app. He kept interrupting him the entire time I tried to tell him what the issue was then he hung up on me. Pathetic service with zero knowledge of customer handling or care. I've been a loyal Telkom customer for over 5yrs and each interaction with their call center has been a nightmare. May I suggest more training on customer handling