Shocking Customer service

<p>I refer to my reference number below and extract from the many, many emails i have sent on top of over 18 phone calls. I have not received any feedback. All i get told every time i call is that someone ois working on my case. Currently someone called Vanessa has been assigned. </p> <p>I have sne numerous emails contaoining the cancellation form i compoleted to the following email addresses and nobody has had the decency to even acknowledge receiot of the emails, let alone provide me with any feedback. I have read receipts so i know that the emails were received and read. </p> ********** ********** ********** <p>This has now been going on since April.</p> <p>As per my reference number – ********** 4 I was contacted telephonically to upgrade my contract that was apparently coming to an end. I confirmed numerous times that it was my R399 contract that was to be upgraded and wnquired numerous times how an upgrade could possibly cost me less. I was told it was a special deal running. The telephonic recording has been requested.</p> <p>After months of querying and going backwards and forwards it has now been confirmed that is was a little R49 contract for a sim card that I never used that was upgraded. I was therefore mis informed and basically conned by Telkom.</p> <p> </p> <p>Please cancel my smartbtoadband wirelss 5GB contract with immediate effect. Billing account number is ********** 38</p>