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Brigitte T

1 reviews | Active since May 2016

11 May 2016, 08:40

Shocking Customer Service

<p><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 16.08px; background-color: #f6f7f9;">Telkom and business is probably the worst combination I have ever come across, it has now been 17 days to upgrade an existing and operational ADSL line. How is this even possible, the line is in and working, all we are asking for is the line speed to be upgraded. On Monday I requested my complaint/order be escalated, and the fact that I did not get a ref number tells me it was never escalated. Now what is even more funny is about 10 min ago I had two gents from Telkom walk in to my office and try to sell me another product.. The joke of Telkom service or lack thereof is endless. REF ***A</span></p>

0
Replies (2)
Telkom
Telkom's reply13 May 2016, 05:20
Official

Good day Brigitte_Theron

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

Please also e-mail us at *** to provide the affected line number.

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

BT
Brigitte T's update17 May 2016, 09:25
Reviewer Update
Telkom : There was clearly no escalation of this query! As I am currently sitting on the line with Telkom now, and they have now told me, my Ref number does not exists and the first time I had logged anything against my number was on the 13.05.2016, The incompetence I have experienced the last 3 weeks, I cant even put in to words!! My call has now been dropped, I now have to wait another +30min for someone to answer the phone and tell me a whole new story. The emails go unanswered. And you promise feedback and calls, but so far nothing!! Apparantly my new REF is : ***A