Shocking customer service

I have now been sitting for 8 weeks trying to get a line fault sorted out. My ADSL and landline keep dropping and my internet speed is shocking. After reporting the fault almost every day and being promised its been escalated, I have even spoken to supervisors and managers who promise the earth and a quick resolution we are still no closer to a resolution. Every call center agent I speak to has a different story,I never get call backs or feedback I have to chase them daily for progress, and I still cannot get a technician to come sort out the problem.<br> I am frustrated and fed up with telkom and there lack of customer service and sense of urgency with this matter.