Shocking Customer Service!

I app**** for an LTE package as part of Telkom's Futurehood promotion and the first debit order went through on the 1st of November. Now that was 18 days ago, and I still haven't received my package. <br> <br> I've spoken to 6 of your sales consultants and each of them has promised me that their sales division will come back to me immediately, but I haven't received a single reply?<br> <br> Now I am curious, do you plan on just taking my money every month or are you at some point going to deliver the product that I have already paid for? I would assume that you would provide better service for first time customers? <br> <br> Telkom has by far the worst customer service that I have ever experienced!