JT
Julie T
1 reviews | Active since Nov 2017
01 Nov 2017, 16:56
Shocking Customer Service
I upgraded to a Telkom D-Link Modem, but the line was so bad that we were hardly ever connected. Logged a call on 20 September *** and STILL WAITING for it to be sorted out. At the moment the line is completely dead, might I add this is a business line. Absolutely shocking service with no intention of sorting out the problem, but very happy to debit the account at the end of the month!
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
04 Nov 2017, 10:18Good Morning,
Apologies for the delay , we have logged an urgent escalation for a tech to attend. Escalation ref is 17845 and ref for this query is AI***
thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply04 Nov 2017, 10:18
Official
Good Morning,
Apologies for the delay , we have logged an urgent escalation for a tech to attend. Escalation ref is 17845 and ref for this query is AI***
thank you
Yazied
Telkom Social Media
Best regards,
Telkom's replyOfficial
06 Nov 2017, 09:56Hi Julie Du Toit
I am so sorry for the delay with this fault repair.
A technician did attend to the fault, but discovered problems with the cables at the local Telkom box.
The fault has now been handed over to the cable technicians and has been escalated with the dispatch centre, requesting that a technician urgently attend to the fault.
I am unable to provide an expected repair date as yet.
Thank you
Regards
Igsaan
Telkom Social Media
Best regards,
Telkom's reply06 Nov 2017, 09:56
Official
Hi Julie Du Toit
I am so sorry for the delay with this fault repair.
A technician did attend to the fault, but discovered problems with the cables at the local Telkom box.
The fault has now been handed over to the cable technicians and has been escalated with the dispatch centre, requesting that a technician urgently attend to the fault.
I am unable to provide an expected repair date as yet.
Thank you
Regards
Igsaan
Telkom Social Media
Best regards,
JT
Julie T's updateReviewer Update
06 Nov 2017, 11:06This is a business line, we have been down for very long, it is simply not good enough.
JT
Julie T's update06 Nov 2017, 11:06
Reviewer Update
This is a business line, we have been down for very long, it is simply not good enough.
JT
Julie T's updateReviewer Update
10 Nov 2017, 13:26Please note that we are STILL waiting for this to be sorted out. It has been 10 days since I posted this reply and we have been without a line for three weeks now. It is absolutely disgusting. There is just no end in sight to this nightmare. WHAT MORE DO I NEED TO DO TO GET SOME HELP??????????
JT
Julie T's update10 Nov 2017, 13:26
Reviewer Update
Please note that we are STILL waiting for this to be sorted out. It has been 10 days since I posted this reply and we have been without a line for three weeks now. It is absolutely disgusting. There is just no end in sight to this nightmare. WHAT MORE DO I NEED TO DO TO GET SOME HELP??????????