SHOCKING CUSTOMER EXPERIENCE

I am actually complaining of the service that I have received from Telkom. I have been letting this slide for a very long time, now I cannot take this anymore!!!!!!

The service I have been receiving from the agents and Collections is really shocking!!!!!!!!!!!!!!!!!!!!!!!!!!! Last week Thursday 25/01/2024 they took R2708.12 from my bank account, mind you this was not even the date that I AGREED on for them to debit my account. The date that the debit was supposed to take place was 5th of every month.

On the same day (25/01/2024) that my money was taken by them from my account, I then received a shocking mail from Collections informing me that if I need to pay R2708.12 if not my services will be suspended.... really????? I rep**** to their email advising that the amount has been taken off my account.

What irritates the hell out of me is that my account has been up to date all along, so I told collection to check with the correct department as the amount should reflect onto their system.

Tomorrow 29/01/2024 @10:06 I received a text message informing me that my account has been suspended. I called Telkom Customer Care to let me know what is really the issue here why would they suspend my account whereby I do not owe them any amount. The agent told me that the account is up to date, it shows on their system that they took R2708.12 from my account and that my services are still active even after I explained to her the text message I received from Telkom. I told her to escalate the issue to their Collections Department as I do not need any PROBLEMS of my account being suspend, She ASSURED ME THAT THE SERVICES WILL NOT BE SUSPENDED.

This morning 30/01/2024 to my surprise when I woke up my services were suspended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I called in and the lady that I spoke to gave me so much attitude, talking over me. I asked that agent to provide me with the CEOs email address which she did not give to me. She did not even escalate the issue to Collections Dept. because I need MY SERVICES TO BE UP AND RUNNING ASAP.

If the issue is not resolved before CLOSE OF BUSINESS then I will have to take further actions with this company.

I REGRET using Telkom as my network provider and will definitely not recommend anyone to use it. Such APPALLING SERVICE!!!!