Shocking customer experience

I placed my order online last month on the 20th of July and was told my order and installation will take up to 10 working days. last week from the 11th of Aug, I've been making numerous calls trying to follow up with an order. A lady logged an incident and assured me that I will be contacted in the next 48hrs. Ref ***, I then waited for any form of communication from Telkom and there was nothing. I then phoned again and spoke to a very rude agent (Noxolo Ngubane ) on the 13th of August time 12:13 spent 43mins 32secs including a long waiting time on a call with her, referring to the mentioned reference and she told me she does not need it as she will create another incident report ..#Shocking. I was really amazed by her incompetence and her knowledge of customer service... I then requested to speak or being transferred to the manager which she said she can't as they working remotely... okay Cool... I then asked her to get the manager (Shaivonne Suraya) to urgently contact me... Guess what, Telkom's customer service manager Shaivonne Suraya did not even bother as my issue was not important enough to be attended to since I'm the new customer. Why am I surprised and what did I expect... Noxolo is not well trained why did I expect the best from management??? Finally Friday the 14th of August time 11:09, I called in again and spoken to Sindiswa Cele, the professional, sympathetic, and customer-centric agent finally managed to assist at a speed of lightning and made a booking for a technician to come through on Monday the 17th August... Thank you Sindiswa for going the extra mile to look and into my query and listened to me. If only Telkom can hire more people like you, SA will be a greater place. I still demand a call from Shaivonne Suraya Order ref ***A