Shocking communication for a Telecommunication Co.

<br> Following message sent to ***756: Dear Customer, Fault 388CWK050216 has been created for Service ID ***756 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS Fri Feb 05 15:53:44 SAST 2016<br> <br> This is the first and last time I heard from Telkom regarding the fact that my line is dead. No telephone, no internet. To think that in this day and age nearly a week has passed and no one cares at all. How can Telkom call itself a telecommunication company when it has no idea whatsoever of what is required by people in the 21st Century. And to add insult to injury no one at the call centre can give me any idea as to when my line will be repaired. If only there was competition - you'd quickly see what would happen to Telkom/Hellcom. Now I know why so many people refer to Telkom as Hellcome. Only when one has a problem does one realise how useless they are. To think they cannot even fix a line in a matter of minutes.<br> Shame on you shame on you shame on you. The frustration you cause to the people of South AFrica is just not acceptable. I feel sorry for the mostly pleasant staffers on your call centre but then they have no power over the technicians