Shocking Communication

<p>We app**** for 2 Telkom cellphone contracts on Thursday the 15th of September, we were told it would take 48 hours for them to get back to us. After going into the branch numerous times and being told they were still waiting for a response, we phoned the helpline where we were told there was an outstanding balance on one of the other telkom accounts we have which we were not aware of, we were told we can pay, take in the proof of payment to the branch and everything will be sorted, we can have the contracts. We did just that last week Friday and the branch told us we need to wait 48hrs for it to clear before we can be approved. I am still waiting for someone from Telkom to phone me and tell me what is going on. Every time we phone there is a different story, one person has told us the application got cancelled, another told us there is only one application pending, the branch tells us we need to wait, the call centre tells us we need to go into the branch, another call centre agent told us everything is fine we need to wait for an answer. The contract special which we app**** for ends tomorrow and I am now frustrated and worried that we won't get an answer by then. Reject me or accept me - don't leave us hanging on waiting for you if you don't know what's going on!</p>