Shocking client care and account query handling from Telkom

<p>I took out a Telkom mobile business cell phone package through my business GojiSpa in August 2016. I took the unlimited package for myself and a smaller one for my wife. The packages included phones. In January 2017 I was at the Cape Gate shopping centre in Brackenfell Cape Town and I popped in to the Telkom office and explained that my phone usage had gone down quite a lot during the last few months and was likely to stay at the current levels and wondered if I was able to downgrade my package slightly. The male employee asured me that this was not a problem as it was after the initial 3 month period where changing packages was not permitted. I asked in front of my son what cost would be involved and he said a R400 admin fee. I said that this was fine and entered in to a marginally smaller package that saved me about R400 per month.</p> <p>Imagine my surprise when I opened my latest invoice that states that I must pay a R10,800 migration penalty. I lodged a case with Telkom billing (081 180), case number ********** 1 on Tuesday 28 February and they sms'd me today to say the case had been resolved. I called them only to be informed that the "agent" (employee) at the Telkom Cape Gate store was aware that there were migration fees but he obviously did not tell me and that the case is closed, the penalty amount of R10,800 is correct and I must simply pay - it is between me and the "agent" - can you believe this.</p> <p>I absolutely cannot believe this service as I moved to Telkom mobile having been with Vodacom for several years and thought that service could not possibly be worse than Vodacom at Telkom.</p> <p>I am obviously not going to pay this but do not want my number suspended.</p> <p>I look forward to some assistance with this matter.</p>