Shocking Charges By TELKOM!

I have been trying to call Telkom Customer Care as well as Billing Dept, and none of the numbers are working, I sent an SMS on the 29th and got a case number ***5 and still have not heard a word from Telkom. I changed Banks a month ago and my debit order did not go through on my new Banking account, ( No fault of mine, but the Banks),the Debit Order went through on my Old Banking Account a day earlier than what it should have, with no warning, obviously there were no funds in my old account, so I went to the Telkom office in my area to Manually pay it and was told to go to Pick n Pay to pay before the 31st December. Not only have I been charged by my old bank twice for debit order failed, but Telkom has billed me an additional R202 odd, which is outrageous as I paid my account on the 29th! I want that charge reversed as this was no fault of mine and the account was paid in time. I always pay on time and this was not my fault!