Shocking cancellation service

<p>I emailed Telkom my cancellation form on 12 May 2016 re Telkom fixed line and received a automatic response email the same day saying that it would be dealt with within 21 business days of which I received nothing. I called Telkom after this period and the consultant said that I need to wait 30 working days from the day of which I sent my instruction. She however said that she will put it forward to her manager to deal with urgently.</p> <p> </p> <p>She requested that I mail the cancellation form again which I've done</p> <p> </p> <p>No one contacted me and I again phoned in June and July with the same responses. I tried email, their contact facility on the web and calling and all they say is that my account is still active.</p> <p> </p> <p>My latest account reflects the month's costs for May, June and July - all these months of which my phone was taken out physically by myself.</p> <p> </p> <p>This is unacceptable and really awful service and that is just to cancel my service.</p>