Shocking beyond belief

Our holiday line went down in St Francis Bay on the 18th December, which included our internet. We sent numerous requests to have the line repaired and then found out it was our entire complex that was down. After calling Telkom and getting no actual service at all, we finally went into the Telkom store in Jeffrey's Bay to see if they could assist. A VERY UNFRIENDLY lady behind the counter told us to phone 10210 - that was it - she was not willing to assist at all. Eventually on the 3rd of January, still with no Telkom connectivity, we called in True Technologies and got ourselves set up on their internet system with a VOIP phone and cancelled our Telkom subscription. On the 16th December, we had loaded 20 GIGs of top-up data on the line to see us through December, and they had the nerve to add another 20 GIGs on the 1st January and charge us for it. They now owe us a credit of 38 GIGs of data. We keep getting messages to say the issue has been resolved and could we please rate their service. How do they not know that our Telkom line was never repaired, and they didn't seem to show any interest in assisting with our issue. Sorry for their loss, but we are now off another organization that cannot get their act together.