1 reviews | Active since Aug 2016
SHOCKING BAD SERVICE i ever had!!!!!!!!!!!!!!!!!!!!!!!
<p>I have NEVER in my whole life expirenced such horiffic bad service my entier life.</p> <p>From Billing issues( The Fourth time this year where i am batteling with billing issues), poor quility network( Have a hauwei p8 lite, have telkom sim as primary and secondary sim is cellc. where cellc works telkom never works. no service - HAD NO RECEPTION WHOLE WEEKEND but CellC was working great), bad internet speed (was promised LTE but most of time is on Edge only) the help desk, i think the whole of SA can aggree with me when i say the the afterservice of telkom is unbelivibly BAD!!!!!! today my friend wanted to apply for a ADSL line. HE WAITED 2 hours to even speak to somone. never heard of somthing like that. ALL i want to do is just to get out of these contracts but i dont want to pay the settelments fees. i feel that some sort of compensation must be in order. PLS CAN ANYONE have somesort of advise? i am really desparate. i have 3 contracts with them and paying easely R800 to R2000 a month. i have lost thousants of rands due to no service. i have esculeted this matter number of times and telkom says they will send somone or somone will call me. still waiting!!!!! i have 4 unclosed esculation. cant even talk to store managers , just as usless. please ca someone advise how i can leave this nighmare of place with out paying any settlements fees.</p>
Good Day.
I was contacted last week and gave my details by a person by name of Diketso. I am still waiting for a reply. I actually surprised. Once again my debit order has not come off as yet this month and see no reason why I must pay for SUCH pathetic service. I have submitted a cancellation form two months ago to close one of my contracts as I don't want to upgrade due to this horrible service and want to move to different service provider. I phoned this morning to query about this billing issues and was told that a query was logged. Till today I'm still waiting for my previous query that was logged few months ago. I'm starting to think there is no billing department. Meagan can you please make the effort to pick up the phone and contact me. I am horrible sick of this service.
Good Day.
I was contacted last week and gave my details by a person by name of Diketso. I am still waiting for a reply. I actually surprised. Once again my debit order has not come off as yet this month and see no reason why I must pay for SUCH pathetic service. I have submitted a cancellation form two months ago to close one of my contracts as I don't want to upgrade due to this horrible service and want to move to different service provider. I phoned this morning to query about this billing issues and was told that a query was logged. Till today I'm still waiting for my previous query that was logged few months ago. I'm starting to think there is no billing department. Meagan can you please make the effort to pick up the phone and contact me. I am horrible sick of this service.
Monday I phoned due to my so called LTE internet being very slow. Speed test was 200kb UPLOAD was fastest. Been battling like this for 3 weeks. I phoned Telkom. Waited 10min. Spoken to a lindewa reff ********** 2 and started to explain my issues. Then he put the phone down. After struggling on my own outing sim in a portable router and putting on the roof I finally had internet. Yesterday I was contacted by upgrade department and said I was due for upgrade. I advised them I dont want to upgrade as reason of this absolutely shocking bad service. I have tried to explain all my problems and he advised that he will get his manager to phone in the next 10min. STILL WAITING. O, I have submitted a cancellation for the contract that has expired about two months ago and still not contacted. this morning I phoned again to complain about last night as I know they are going to charge me for contract that has expired. Spoken to detonate reff ********** 5. Once again hold on phone for 7min, explained the whole story and told me she will get the manager to phone me. No surprise there. I have. Now diceded I will not pay my invoice due to Telkom not phone me back.
Monday I phoned due to my so called LTE internet being very slow. Speed test was 200kb UPLOAD was fastest. Been battling like this for 3 weeks. I phoned Telkom. Waited 10min. Spoken to a lindewa reff ********** 2 and started to explain my issues. Then he put the phone down. After struggling on my own outing sim in a portable router and putting on the roof I finally had internet. Yesterday I was contacted by upgrade department and said I was due for upgrade. I advised them I dont want to upgrade as reason of this absolutely shocking bad service. I have tried to explain all my problems and he advised that he will get his manager to phone in the next 10min. STILL WAITING. O, I have submitted a cancellation for the contract that has expired about two months ago and still not contacted. this morning I phoned again to complain about last night as I know they are going to charge me for contract that has expired. Spoken to detonate reff ********** 5. Once again hold on phone for 7min, explained the whole story and told me she will get the manager to phone me. No surprise there. I have. Now diceded I will not pay my invoice due to Telkom not phone me back.
I will phone every morning and complain TILL I have some sort of Feed Back. I will never recommend Telkom to everyone I know or work with!!!!
I will phone every morning and complain TILL I have some sort of Feed Back. I will never recommend Telkom to everyone I know or work with!!!!