1 reviews | Active since Apr 2017

04 Apr 2017, 14:15

Shocking bad service

<p>I wish i could choose no stars. App**** for a cellphone contract over the phone at beginning of march. After 3 days i called to find out why haven't heard back. I was told it was declined due to the lady helping me capturing the wrong id number and they call me the next day to correct it. </p> <p> </p> <p>They never got back to me. Anyway i decided to reapply online. No response for days. After a week i get a call from telkom and go through the whole process again. I dont hear back and just gave up on telkom and decided to for a deal at the other networks. After 2 weeks to my surprise a courier arrives at my door with the phone and he refuses to take my rica docs as he was not told to collect these.</p> <p> </p> <p>I am now trying for 1 week to get the sim card activated. When i call them i am told to wait 24hrs but nothing happens. On twitter i am told someone will call me but no one ever does. Went to telkom mobile store and they flat out refuse to help as i did not apply at the store. Went to telkom direct store and was told they cant activate but will do me the "favour" of submitting an activation request. 3 days later no call, no activation and i cant even get it cancelled because the call centre says its not been activated, so i am left paying for something i cannot use.</p>

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