SHOCKING AND/OR NO SERVICE AT TELKOM

Telkom cancelled my ADSL line on the 30 March 2023 forcing me to migrate to Fibre. Vumatel installed the fibre to my property on the 16th March 2023 but Telkom had not sent the router yet so it could not be installed. I have since received the router but it does not work because Telkom has not closed the order. I have been struggling to get the fibre activated but Telkom does not seem to know what they are doing because one person says the line is active and the next person will tell you the line needs to be resumed. We are unable to escalate this matter and they refuse to put you through to a manager. The complaints line does not work so basically no one is accountable and no one is bothered to fix the problem.