Shocking and Shoddy Service from Telkom - Highly Disgruntled Customers

Having the WORST experience with Telkom which has LITERALLY lead to our business coming to a complete STAND STILL.

Our Phone line in Dec 2017 - had according to Telkom been as a result of cables being ******. Telkom came in Dec 2017 and fixed it.

On 14 January 2018 - the lines stopped working AGAIN, Telkom then came and fixed it,

on 17 January 2018 the LINES ARE DOWN AGAIN. My elderly parents have gone each and every day to Telkom and have come back exhausted, bewildered and so despondent! as NO one seems to be able to help, the excuses and explanations go from "Its your service provider thats the problem" (this is NOT true, we have made sure it is TELKOM) "Your cables have been ******, sorry" (Thanks for that Telkom, what are we supposed to do? install new cables ourselves??????)

The REF number for this issue is 794CRK170118

We cannot live like this and are UNABLE to do any business without our phone line being fixed.

For once can you just treat your paying customers with some respect and do your jobs?

Its sickening the level of customer service we must just stomach as consumers.

NOT ACCEPTABLE.