Shocking and dishonest service from Telkom again

<p>We had no internet last week and it was intermittend over the the weekend . ON Monda y 31 Ocotber I called 10210 to report the fault and was told I had to to do a speedtest to confirm the upload and download speed. I was told what was conisidered acceptable and what was not. i called back with the figures and the operator confirmed that the speed was very slow and logged the fault and gave me a reference number I was told that the fault had been reported and thata technician would investigate and that someone would get back to me. The referernce no I was given was ********** 385. However,I did not receive a sms confirmatoin but when my husnband logged with the reference to check on the progress of the fault- it stated that the fault had been resolved, which it clearly had not.</p> <p>This morning Friday 4th I called to follow upand when I gave the reference no I was told no such referecne existed. I was then given a new reference no 20CWK041116 . Basically a whole week has been wasted !</p> <p> </p> <p>My husband has urgent business to attend to today and can not work without internet access. Considering the inefficent customer service I would suggest that a telkom technician be dispateched to sort out our problem immediately. </p>