SHOCKING AND DISGUSTING TELKOM SERVICE

Further to my earlier report against Telkom it doesn't seem that Telkom is concerned about having negative reports made against it through Hellopeter, maybe they are used to having negative reports made against them. I have again contacted them for the 3rd time and they are yet to contact me. The 3rd time that I contacted them I was told that my first request was closed as finalised without ever contacting me or solving the problem (ref: ********** ). Each time I receive a new reference number I am told that someone will contact me in 24 hours that is yet to happen. This is now going on for nearly 3 weeks that I can't send e-mails, a totally unacceptable service. What must one do to have problems solved with Telkom, we are paying our account early every month and still receive shocking service.