Shocking again Telkom

After having contacted Telkom several times via phone and email and having written on hello Peter a couple of times and being told by telkom case is resolved. Nothing as usual as been resolved. Telkom contacted me and asked me to move over from ADSL to Fibre with them. They said would not be charged for modem / router which I have been and they are still now double charging for ADSL and Fibre so now withing space of the 3 of actually having fibre they are claiming I owe them well over R5000 when I have already paid just under R3000 just to keep my account active and hoping they would credit me. Have heard from many people the same is happening to them even had replies from other people on Hello Peter saying the same.