Shocking ADSL and worse service

<p>i have had speed issues with my line running on average at 2mg per second when I am on 10mg non throttled. The issue has been happening since biggining of December 2016. I have logged a fault on the 23 rd and have heard nothing, I keep contacting them, their online chat department eventually just stop responding and the call Centre cannot get their story right where I get conflicting stories.</p> <p>All I want is to get the service I pay good money for, their hold lines say that they will refund for the period that the service was unsatisfactory, I am sure that is another process all together. Please can some at Telkom read this and have it sent to the correct people who can tell me what is going on and fix it</p>