Shocking abuse of the consumer from Telkom Mobile

Myself and my fiancé recently changed over to Telkom Mobile after having both been long time MTN subscribers. We were lured by the promise of what are admittedly, great offers. However, we have been left utterly dismayed by shocking data and voice connectivity in our area. The staff at both their Kenilworth Centre and Claremont branches assured us that our area was fully covered. This was shown to us on the Telkom coverage map. I have also voiced our complaints on the Telkom Facebook page and all I received in response was a curt and dismissive reply. Telkom staff also stated that should their be connection issues, our devices would automatically roam onto the MTN network. This rarely happens and in order to stay connected, we have resorted to using MTN devices which, have no problem in connecting to that network. This is evidence of the fact that MTN have a strong signal in our area which then leaves one wondering why the problem with roaming. Both our devices are perfectly fine and capable of picking up signals, so this is not the problem. All of this amounts to blatant misinformation on Telkom’s part and pretty boils down to abuse of the consumer. Could someone from Telkom get off their backside and give us a proper answer? Signal boosters are available and I think Telkom owes it to us to provide an acceptable solution. After all, we as the consumer have rights.