SHOCKING!

My phone line was cut off from about 15 June to 31 July 2015. Most people in Green Point were cut off in that time -some for more than 2 months, with no explanation or apology. I went in to the telkom office in Sea Point and was told (unconvincingly) that the cables has been ******. Eventually I found Telkom working on the line and I asked them what was wrong. Apparently water had flooded the lines and they had to be replaced. This process took more than 2 months to be completely resolved. In that time I had NO phone or ADSL - my business depends on ADSL. I got ZERO response from Telkom-no explanation or apology. THEN - to add insult to injury, I am sent a phone bill for R571 - when I had NO line at all. My bill is normally around R200. So I logged a dispute with Telkom. Some months later a lady rang me to discuss. I told her that that entire bill must have been a crossed line as I had not dialled those numbers as I had no line. She was very abrupt with me and refused to cancel the bill - instead telling me to get a print-out and that she would refer it the ***** department. She never got back to me and now I have received a lawyers letter!!!