Shocking

Dear Launa I will continue to tell the public about how *********** Telkom is until my problem has been resolved. To Whom It May Concern I have a 24 month contract with Telkom for 50GB at R699 per month. I used to have an ADSL and land line which I cancelled when I closed my business in Aug 2016. I was then continually billed for services which I was not receiving. Due to this fact I was disconnected because it appeared that I was not paying my account when in fact I was billed for eroneous services. My account was suspended in Feb 2017 and I logged a dispute with Ronwyn Ref ********** 1 on the 01/06/2017. Credits were passed and my account was reinstated. I went into the Hemingway's Mall yesterday and death with Veronica. She sold me 1GB data. I asked her whyy account was so high....she said that I pay a month in advance and that there was nothing wrong with the billing or the account. When I phoned Telkom 3 times yesterday a lady told me that I have been suspended before and that I am a high credit risk. I paid my account on the 31st Oct 2017 and will pay it again on the 30th November. I have not missed any payments that I am aware of and am extremely upset by this issue as I don't believe that I deserve to be treated like a ********. Please can someone urgently contact me to rectify the situation. Yours sincerely Hannah Tito Cranberry Clothing ********** 090 Telkom Mobile Business Cape Town Nov 30 (5 days ago) to me Good Day Thank You for contacting Telkom Business Mobile. The account has been charged with reconnection fees and you only paid the amount you owe. Kind Regards Dikeledi Mothibe Customer Support Telkom Description: telkom_linked-in_logo Description: telkom_twitter_logo Description: telkom_facebook_logo T + 27 (0) 81 180 Email: ********** Website: http://www.telkommobile.co.za/ From: Cranberry Clothing ********** Sent: 30 November 2017 08:58 AM To: ********** Subject: Account issue ********** 60176 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Cranberry Clothing ********** 8:42 am (1 day ago) to Telkom Dear Dikeledi Thank you for trying to resolve my query. I am sorry I don't understand your email, I don't feel that you have attended to my query. Why was I disconnected? What exactly have I been billed for if my monthly subscription is R699? I am not prepared to pay any re-connection fee and neither am I prepared to pay any amount over and above my monthly subscription. I urge you to please have someone from accounts contact me in this regard. Many Thanks Hannah Telkom Mobile Business Cape Town 9:02 am (1 day ago) to me Good Day Thank You for contacting Telkom Business Mobile. When your numbers are suspended you are charged to reactivate them. I have logged a dispute ********** 8. They will contact you. Kind Regards Dikeledi Mothibe Customer Support Telkom Description: telkom_linked-in_logo Description: telkom_twitter_logo Description: telkom_facebook_logo T + 27 (0) 81 180 Email: ********** Website: http://www.telkommobile.co.za/ From: Cranberry Clothing ********** Sent: 04 December 2017 08:42 AM To: Telkom Mobile Business Cape Town ********** Subject: Re: Account issue ********** 60176 Image removed by sender. Cranberry Clothing ********** 9:17 am (1 day ago) to Telkom Dear Dikeladi My number was suspended erroneously by Telkom. I have never not paid my account. I refuse to pay any re-connection fee. Regards Hannah Tito ********** 090 Telkom Mobile Business Cape Town 9:55 am (1 day ago) to me Good Day Thank You for contacting Telkom Business Mobile. I have logged a dispute to get the matter resolved asap. Kind Regards Dikeledi Mothibe Customer Support