Shocking

This is shocking where is Telkom getting there phones from the black market??? I got a Samsung Note 4 on my contract it has gone in for a screen replacement under the AHD warranty and Samsung has come back saying this is a imported device *** this is shocking where do Telkom mobile get there phones? Off the back of a truck? I paid for the Samsung for the AHD warranty because this is what I wanted now im told I cant get that so who is going to replace my R12000.00 phone????? shocking shocking shocking This is not right...... second time loading same complaint still no response from Telkom ref Sm114362