PD
Patricia D
1 reviews | Active since Jan 2012
20 May 2015, 15:56
SHOCKING!
Waiting for a telephone line to be installed. Scheduled for 20 May 2015 at 07h30. Took a day's leave to be at home for when they arrive. Still no sign of them at 15h50. Phoned call centre and spoke to a Zarna (not sure of spelling) who cannot help AT ALL! No manager/supervisor available. Call centre does not know technicians. Kimberley Telkom Direct does not answer phone. I need that line today! What am I supposed to do? I cannot take another day off for this.
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Telkom's replyOfficial
20 May 2015, 19:22Hello patricia2,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112303.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112303.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply20 May 2015, 19:22
Official
Hello patricia2,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112303.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112303.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,