Shockin Service

This has to do with the Telkom Direct Store at the Lakeside Mall in Benoni. I app**** for a Huawei P20 Lite + 5 GB Data per month on the 22 May 2018. I had all the required documents and was told it would take 36 hours to do the credit vetting. I was told by Modi Vilakazi that I could collect the phone on Thursday 24 May. Went there on Thursday - not ready. Went there Friday - not ready. Monday - 28 May - still not ready. Khethiwe Dhlamini was very rude and I insisted on seeing the manager only to be told that Nthabiseng (the manager) was not in. Modi then escalated the order and I was asked by Lungilile Brandt to come in again and discuss the problem (that was my 5th time at the Telkom store). Lungilile said it would just take a couple of minutes to find out what was happening. Waited for over an hour and told to come back later. Went back that afternoon only to be told that it was not sorted yet. Wednesday, 30th May - still not ready. Another hour wasted. Friday, 1st June Lungilile called to say the phone was ready for collection. Went to the Telkom Store to collect, only to be told that there was a problem with the SIM, and it would only be sorted by Monday, 4th of June. Monday, 4th of June - still not ready. It is now Tuesday, the 5th of June, 15 days since applying, 6 trips to the Telkom Store, 5 hours on the telephone to 10210 and 10213, and 7 hours in the store later and still no phone. Who do I report this most shocking service to? Please everyone - BE WARNED - do NOT use Telkom. They might be the cheapest but the also offer the shoddiest service of all. ps. Just received an SMS from the Telkom Store (Tuesday, 5th June, at 10:30) telling me they are still having problems with my order.