Shocked by the lack of action from Telkom to cancel my contracts

<p>I went to the Telkom branch in Lakeside Mall to cancel my Mobile contracts in September last year. I was provided a form to complete which I did and submitted it to the branch. I was told the contract will be cancelled after a month. The contract is still not cancelled and Telkom continue to debit my account for a service that I do not use. I have called the call centre multiple times, and I am always told that an escalation was sent to the cancellation department but nothing happens afterwards.</p> <p> </p> <p>This is my second review on Hellopeter of the same issue. I logged a previous review and Telkom decided to close it. I don't understand why it was closed. Telkom only sent me a response on the 16th March 2017 and then on the 17th they wanted to close the query.</p> <p> </p> <p>I sent through the information that they required to the e-mail address provided but did not received any feedback. I am also concerned that I did not receive any missed call during the time that they claim to have tried to call me.</p> <p> </p> <p>I am very disapointed with Telkom. A commission of enquiry needs to be setup to investigate this shocking response to my cancellation request.</p>