Shocked by service

I contacted telkom on the 25/02/2019 to upgrade my adsl line from 10meg to 40meg.

I followed up on the 01/03/2019 and was holding for 4 hours.

I followed up again on the 04/03/2019 and the lady notified me that the order wasn't placed correctly by the telkom sales agent, she will redo the order and try and escalate it so it gets solved quicker.

I contacted telkom today, and spoke to a lady, that notified me the technicians said I won't be able to get a 40meg line, telkom should suggest 20. But nobody at telkom cared to notify me about this. Then she placed me on hold, I was on hold for more than 10 minutes and somehow ended up speaking to Wendy from technical sales. How I have no idea, and this was 40 mins into the call. She then told me that I have to contact sales again because she won't be able to assist. I would then have to ask for a 20meg line and wait another 5 days for activation. That will be 15 days, I was promised that it will be completed within 5 days.

I then contacted sales, this was at 16h15 and ended up holding the line until 17h00 with no answer.

I have been waiting 10 days (so far) for a simple service to be activated. I have been on the phone with telkom for more than 9 hours in 10 days. I've reached my call limit on my cellphone for both February and March.

This is the first time I am having issues with telkom, and also the only reason I am giving three stars.

Come on guys, you can do better. Holding anything more than 10 mins to get hold of a technician/sales person is unacceptable. Can we please get this issue resolved.