Shocked at how poor Telkom customer service has become!

I have an existing contract phone with Telkom and l have been paying them with no issues since. I took two more contract phones again on contract at Telkom when l was in South Africa in June 2024 adding to my current contract. To my surprise the payment did not go through end of June but l was unaware of this until l received a notice of default judgement from their debt collectors on the 15/07/2024. I paid the outstanding amount in full on the 17/07/2024. I sent a proof of payment immediately after making this payment to their debt collectors who did not bother to acknowledge receipt of this payment. I’ve been sending numerous messages to Telkom chat since the account is suspended with no success instead l’ve been getting messages promising to callback in vain. I also sent numerous emails to their debt collectors but they did not respond until when l was questioning them why are they still sending me emails demanding money if the account is sitting on R0.00? They then responded by saying the account is closed with them l must direct my query to Telkom. I reside out of the country and l am unable to call Telkom since the account is blocked. I sent an email requesting for my account to be unblocked but no one bothered to respond to my email instead they keep sending me messages to review their service? What review when l have not been assisted? I sent my partner to call Telkom on my behalf in order to resolve this issue. His been trying to get help since but their consultants are refusing to help him though he was clear to say that l’m out of the country and l am unable to call them. He then went to Telkom store yesterday where l bought the phones and he shared my story. He showed the person who was helping him the proof of payment as well as the emails that has been sent out with no response. Telkom assistant promised to forward the information to the relevant department and l was hoping my account will be unblocked at least by today in vain. I just used Telkom WhatsApp option and the amount l paid to their debt collectors is still reflecting. I tried all options to resolve this problem with no success. I’m desperate crying out for help!!